Royal Pines Resort Challenge Presented by E-Z-GO

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FEEDBACK

That old adage, "If you don't ask, you'll never know" is very true when it comes to hospitality...that's why we ask!

If you could spare a moment to complete this questionnaire we would be most grateful.

Expectations:	Exceeded	Met	Below
STAFF & SERVICE:
Were our Sales and Marketing staff responsive to your requests?
Were our Convention/Banquet Co-ordinators helpful in the organisation of your event?
During your event were operational staff available to handle your requests?
Were you satisfied that requests were handled quickly and efficiently?
Were you satisfied with the standard of service at catered events?
FACILITIES:
Did the conference facility meet your expectations?
Were you pleased with the quality of the meeting set-up?
If you utilised our in-house AV company during the event, did audio-visual equipment work to your satisfaction?
Was the standard of Food and Beverage presented to your liking?
Were you satisfied with the service from Front Desk staff?
Were you satisfied with the service provided by Group Reservations?
Were you satisfied with the Golf & Sports service and facilities?
OVERALL SATISFACTION	Yes		No
Would you return to RACV Royal Pines Resort for a future convention?
Would you recommend RACV Royal Pines Resort to business colleagues and associates?

If so, please provide details (name, company and phone number or email) of anyone you know who may be interested in holding an event at RACV Royal Pines Resort.
Please describe what you liked most about RACV Royal Pines Resort?
Were there any services, facilities or additional requests that the Resort was unable to provide?
Please name any particular employee(s) that assisted to make your event a success?

Contact Name
Company Name
Phone
Email
Name of the Event Coordinator at your company
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